Service Sales Academy
Service Sales Academy delivers Business Management and Service Advisor Training to automotive service professionals to help increase sales, grow profits, improve shop workflow, and better manage their business to increase customer satisfaction. The Academy, led by Greg Marchand, is a subscription-based education program for Service Advisors and Shop Owners focused on helping your team achieve sales and customer service excellence.
Management Training
Help grow your business with CTI's Business Development Training Program. Our teams provide instructor-led and self-paced online training to develop and strengthen the management and operation of your automotive repair shop. Classes are led by the industry's top trainers and coaches to offer a comprehensive management program. The curriculum focuses on a full range of intermediate and advanced business and sales skills including customer service, financial management, human resources, marketing, sales, strategy, service advisor training and general business skills.
| CTI Business Development Training Curriculum | ||
|---|---|---|
| Finance - Accounting - Bookkeeping | Human Resource Management | |
| Marketing | Operations Management | |
| Selling and Service Advising | Information Technology | |
| Management and Leadership | Business Law and Regulatory Compliance | |
| Customer Relations | Multi-Shop Operations | |
Since 1997, CTI management classes have been presented to thousands of Carquest customers, their service advisors and their managers. The tools, skills and techniques provided prepare repair shops to increase productivity, increase profits, as well as how to deal with troubled areas of the business.
Management Classes